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Northpaw

Genereal FAQs

✅ Why should I shop with Northpaw?

We hand-pick every product for comfort, quality, and everyday usefulness — no random filler. Add free US shipping, easy returns, and real human support, and you've got a brand that genuinely cares about your pet.

✅ How do I choose the right size bed?

Measure your pet from nose to tail while they're curled up in their favorite sleeping position, then check the size chart on the product page. When in doubt, size up — most pets love a little extra room to stretch out.

✅ Are your products safe for my pet?

Your pet's safety comes first. We hand-pick every product for quality and comfort. That said, always supervise your pet with new items and pick the right size for their weight and breed.

✅ How long does shipping take?

Orders are processed within 1–3 business days, with delivery in 7–14 business days. You'll get a tracking link by email as soon as your order ships, so you can follow it every step of the way.

✅ Is shipping really free?

Yes — shipping is completely free on all US orders, no minimum required. The price you see is the price you pay.

✅ What's your return policy?

We offer a 20-day money-back guarantee. If you or your pet aren't completely happy, reach out within 20 days for a refund or exchange — no hassle.

✅ How can I contact you?

Email us anytime at northpaw2026@gmail.com — our team and reply to every message, usually within 24 hours.

✅ How do I track my order?

Once your order ships, we'll email you a tracking link. Just click it anytime to see where your order is. If you can't find the email, check your spam folder or contact us and we'll resend it.